Frequently Asked Questions (FAQ)
🛍️ Orders & Payment
Q: What payment methods are accepted?
We accept Credit/Debit Card, UPI, Net Banking, and Cash on Delivery (COD) through Razorpay.
Q: Is COD available?
Yes! Cash on Delivery is available on most pin codes across India.
Q: Can I cancel my order after placing it?
You can cancel your order before it is dispatched. Contact us through the Contact Us page.
🚚 Shipping & Delivery
Q: How long does delivery take?
Delivery usually takes 5–7 business days. Remote areas may take 7–10 business days.
Q: Is free shipping available?
Yes! Free shipping is available on orders above a minimum order value. Check the homepage for the current offer.
Q: How do I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS. You can also track it from your account.
🔄 Returns & Refunds
Q: What is the return policy?
You can raise a return request within 7 days of delivery if the product is damaged or defective. Please refer to our Refund Policy.
Q: When will I receive my refund?
Once the return is approved, the refund will be credited to your original payment method within 5–7 business days.
Q: Is exchange possible?
Yes, exchange is available in case of a damaged or wrong product.
📦 Products
Q: Are the products genuine?
Absolutely! All products on Nuvocart are quality-checked and genuine.
Q: Do products come with a warranty?
Some products come with a manufacturer's warranty. Please check the product page for details.
📞 Support
Q: How do I contact customer support?
We are available through the Contact Us page. We typically respond within 24–48 hours.